Terms & Conditions

Delivery terms and conditions
All prices are shown inclusive of VAT. Deliveries are mainly via PostNord. We ship your goods the same day if you place your order before 12:00 on a weekday (not including public holidays). Bambino delivers within Sweden. Shipping costs are always shown as part of the total order amount. If you don’t collect your parcel, we charge a handling fee of SEK 250. Within Sweden, delivery takes approximately 3 working days.

Delivery status
Once your order has been received, you will always receive an order confirmation from us by e-mail. If you don’t receive an order confirmation, check your spam folder as it may have got trapped by your spam filter. If you have ordered a product or colour that is out of stock, we will contact you by e-mail to find out what you would prefer us to do.

Delayed delivery
If your delivery is delayed, we will contact you. As a customer you have the right to cancel your purchase in such circumstances. You do this by e-mailing us at bambinoshop@bambino-mam.se and telling us that you want to cancel your order. We will then repay the entire amount. The money will appear in your bank account after max 14 days.

Damaged in transit
If your parcel or any product is damaged when you receive it, please report this immediately to bambinoshop@bambino-mam.se. No part of the damaged product may be used. Also save all packaging and take a picture of what it looked like when you unpacked the parcel/product. Attach the picture when reporting the damage to bambinoshop@bambino-mam.se. Use the returns slip enclosed with your parcel when returning the parcel. Or print out a new one here. If you have any more questions, please contact: bambinoshop@bambino-mam.se

Delivery method
Deliveries are mainly via PostNord. When your parcel is available to be collected, you will receive a notification slip from your local representative. If the parcel is small, it may be delivered by the postman.

You can find our complete purchasing terms and conditions here

Purchasing terms and conditions
The following purchasing terms and conditions apply to sales of children’s and baby products (below called Products) from Bambino-MAM AB, organisation registration number 556392-2318, (below called Bambino), unless otherwise agreed in writing between the respective customer (below called the Customer) and Bambino. When selling to consumers Bambino applies the mandatory rules imposed by appropriate legislation. Bambino’s internet shop (www.bambino.se) is called Bambino.se below.

Orders
The Products are ordered via the internet shop Bambino.se. Bambino does not enter into contracts with minors (under the age of 18). All pictorial information must be seen as illustrative, and cannot be guaranteed to reproduce the exact appearance and nature of the Product. In the event of inaccuracies in stating stock status Bambino retains the right to correct this subsequently. This means that if a Product in the Bambino range has sold out or for another reason cannot be obtained without unreasonable effort, Bambino is not obliged to provide such a Product despite the Customer having ordered it as above.

Delivery terms and conditions
At Bambino.se the stated price always includes VAT. Shipping costs will always be added to the order. Bambino delivers the Products in partnership with Posten. The delivery time is normally 1 to 3 working days depending on whether the Products are in stock at Bambino or whether they are ordered on request directly from the supplier’s warehouse. The current stock status of the Products is stated under each specific Product at Bambino.se.

Bambino does not divide orders into several shipments. When products that are not in stock are ordered, they will first have to be delivered to Bambino before the rest of the Customer’s order can be sent in the same shipment.

If the Customer chooses not to collect ordered Products, the Customer will be charged a handling fee of SEK 250.

If a delivery is delayed, the Customer will be notified by Bambino by e-mail or by phone. The Customer always has the right to cancel the order in the event of a delivery delay. Cancellation must be made in writing by e-mail to Bambino’s customer services. Bambino will repay the purchase amount no later than 14 days of having received cancellation in writing.

Bambino is liable for the risks involved in transport to the Customer, i.e. the risk of a Product being damaged or lost during transport to the Customer. The Customer is liable for the risks involved in returning the Product to Bambino, where applicable.

The Customer is responsible for reporting any damage during transport to Bambino using the returns form enclosed with the parcel within 14 days. The Customer is responsible for unwrapping and inspecting the condition of the Products as soon as possible after receiving them. In the event of damage during transport, the Customer may not use the Product and the Customer must retain the Product’s packaging so that the whole parcel and the Product can be inspected as part of the process of assessing the damage.

Prices and payments
The prices stated at Bambino.se are inclusive of VAT. Shipping costs are included in the total cost of the order.

Campaign offers on Products apply while stocks last, unless stated otherwise by Bambino.

Security of payments
Bambino guarantees that the payment options offered at Bambino.se are secure. Bambino provides secure card payment via DIBS and payment on receipt of invoice through Klarna.

Security and confidentiality
All handling of the Customer’s data is encrypted at the highest security level. In registering and placing an order, the Customer accepts Bambino storing and using the Customer’s data to complete its undertakings towards the Customer. Personal data is transferred in encrypted form via SSL. Passwords stated by the Customer are stored in encrypted form. Bambino documents certain communications that Bambino has with the Customer by phone or e-mail in order to provide the service that the Customer expects from Bambino.

Bambino will not pass on the Customer’s personal data to a third party. Under the Personal Data Act (PUL) the Customer has the right to see the information that the company has registered. If this information is incorrect, incomplete or irrelevant, the Customer can request that the information is corrected or deleted.

Right to cancel
The Customer always has 14 days’ right to cancel under the Distance and Door-to-Door Sales Act. The right to cancel only applies if the Product is in an essentially unchanged condition. The time limit starts to run from the date on which the Customer received the Product. Bambino will repay the purchase amount no later than 14 days after the returned Product has been received by Bambino. The Customer is responsible for the postage costs of returns. The shipping cost is deducted from the repayment of the purchase amount.

The Customer must return the cancelled Product in the original pack with associated packaging. The Customer is responsible for the risks associated with the return shipment, the risk includes the possibility of the Product being damaged or lost in transit.

Where the right to cancel is exercised, Bambino’s own shipping documents must be used. The Customer receives a returns slip with the delivery (also available here or can contact bambinoshop@bambino-mam.se to obtain one.

The Customer must fill in Bambino’s returns slip stating name, customer number, bank and account number including sort code.

Guarantee and right to make a complaint
Bambino sells all its Products with a 3 year right to make a complaint under the Swedish Consumer Sales Act.

The product guarantee only covers original manufacturing faults, i.e. faults present in the Product on delivery. Manufacturing faults must be identified by Bambino, after which the Customer’s Product will be repaired free of charge or the Customer will be given a new Product. The product guarantee does not apply if Bambino is unable to find any fault in the Product or where the Customer has caused the damage him or herself. The product guarantee does not apply to handling faults, incorrectly installed products or faults arising after changes made to the Product’s function or appearance by the Customer, e.g. rebuilding, upgrading or other configuration of the Product.

The Customer’s invoice or receipt is valid as evidence of the guarantee.

14 days’ right to return – in unopened packaging
Bambino gives the Customer 14 days’ right to return the Product in unopened packaging. The Product’s packaging may not be damaged or destroyed in any way. If the Products does not have separate packaging and was delivered loose in a parcel, the Customer must not have used the Product in any way. All markings, stickers, labels, etc. must remain on the Product. The Product must be returned in an essentially unchanged condition.

When exercising this right to return Products, Bambino’s own returns slip must be used. It is enclosed with the delivery and is also available here .

Returns (shipping document) and service issues
Regarding returns, service and guarantee issues, the Customer must contact Bambino’s consumer contact by e-mail: konsumentkontakt@bambino-mam.se.

In the case of returns, Bambino’s own shipping documents must be used. The customer can obtain shipping documents by contacting Bambino’s consumer contact. Bambino cannot reimburse the shipping costs if a Customer has returned the product independently, without having first contacted Bambino’s consumer contact.

Service issues in the event of any faults, damage and similar for which Bambino is not responsible, must be paid for by the Customer, in line with the rules of the Consumer Sales Act or the Sale of Goods Act.

In the event of returns, the Customer must send the Products to Bambino at the address Bambino Mam AB, Box 1144, 111 81 Stockholm. The Customer must always contact Bambino’s consumer contact to obtain shipping documents.

Right to cancel
The Customer always has 14 days’ right to cancel under the Distance and Door-to-Door Sales Act. The right to cancel only applies if the Product is in an essentially unchanged condition. The time limit starts to run from the date on which the Customer received the Product. Bambino will repay the purchase amount no later than 14 days after the returned Product has been received by Bambino. The Customer is responsible for the postage costs of returns. The shipping cost is deducted from the repayment of the purchase amount.

The Customer must return the cancelled Product in the original pack with associated packaging. The Customer is responsible for the risks associated with the return shipment, the risk includes the possibility of the Product being damaged or lost in transit.

Where the right to cancel is exercised, Bambino’s own shipping documents must be used. The Customer receives a returns slip with the delivery (also available here or can contact bambinoshop@bambino-mam.se to obtain one.

The Customer must fill in Bambino’s returns slip stating name, customer number, bank and account number including sort code.

Guarantee and right to make a complaint
Bambino sells all its Products with a 3 year right to make a complaint under the Swedish Consumer Sales Act.

The product guarantee only covers original manufacturing faults, i.e. faults present in the Product on delivery. Manufacturing faults must be identified by Bambino, after which the Customer’s Product will be repaired free of charge or the Customer will be given a new Product. The product guarantee does not apply if Bambino is unable to find any fault in the Product or where the Customer has caused the damage him or herself. The product guarantee does not apply to handling faults, incorrectly installed products or faults arising after changes made to the Product’s function or appearance by the Customer, e.g. rebuilding, upgrading or other configuration of the Product.

The Customer’s invoice or receipt is valid as evidence of the guarantee.